- Reservations are considered confirmed upon payment of a deposit equal to 30 percent of the stay.
- The deposit is NOT returned under any circumstances.
- If you cancel your stay between 48 and 28 days after arrival, you will be issued a voucher that can be used within one year from the day of check-in. In case of cancellation 28 to 14 days before arrival we ask you to pay 70% of the reservation. From 14 days to no show we ask for a payment equal to 100% of the pension (even in case of illness or other objective impediments). Hotel Angelo recommends, when booking, to take out an insurance coverage contract; more info in the Travel Insurance section.
- In case of early departure or late arrival, the actual cost of the unused days will be charged.
- Meals booked but not used are still counted, as are any services or nights not used.
- The room is available from 2 p.m. on the day of arrival and we ask that it be vacated by 10 a.m. on the day of departure.
- Any food allergies or intolerances are to be communicated at the time of reservation request and to be accompanied with corroborating specialist certificate.
- At the time of booking we are able to guarantee the type you choose but not the room number, floor, exact square footage and location.
- Half board includes accommodation, breakfast, small snack for children and dinner. Drinks and additional services are excluded, as is the tourist tax.
- Payment for the stay and extras is made at the end of the stay and can be made in cash within legal limits, checks or by credit/debit card.
- Credit cards accepted: Visa, Mastercard, Maestro.
- Hotel Angelo does not accept animals at the facility.
- Online dispute resolution according to EU Regulation no. 524/2013: the European Commission provides an online dispute resolution platform which can be found at the following link: https://ec.europa.eu/consumers/odr/.
- Consumers can take advantage of the platform to resolve disputes concerning contractual obligations arising from online sales or service contracts.
